Explore Cleveland Clinic’s transformative “Ease to Get Care” metric, designed to assess healthcare processes across the entire care journey: Inpatient, Emergency, Medical Practice, and Outpatient settings. This innovative approach addresses challenges like extended wait times and communication gaps. In this talk, Dr. Judy Wolfe will delve into the strategic deployment of streamlined scheduling, digital communication platforms, and collaborative initiatives, showcasing how Cleveland Clinic is redefining the healthcare experience. Listening to the patient’s voice using large language models and AI is central to guiding the improvement effort. Ease is not just a metric; it’s a strategic commitment to operational excellence.
- Identify the critical components of Cleveland Clinic’s approach to improving the ease of getting care
- Describe practical strategies to enhance the ease of getting care at the Cleveland Clinic, considering factors such as wait times, communication effectiveness, and overall patient experience
- Assess the impact of proposed improvements on patient satisfaction and accessibility metrics, employing measurable criteria to gauge the success of initiatives to enhance ease of getting care